Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE


Terms of Website Use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website smartwater.com ("our site"), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Data Usage Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Information about us

smartwater.com is a site operated by Smartwater Technology Limited ("We").  We are registered in England and Wales under company number 02875523 and have our registered office at 27 Queen Anne’s Gate, London SW1H 9BU. 

We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page.

It is your sole responsibility to check this page frequently to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by calling our Customer Services team on 0870 242 8899 or email enquiry@smartwater.com 

Intellectual property rights

We are the owner or the licensee of all trade marks that appear on our site.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

Neither we nor any of our group companies, being each and any subsidiary or holding company from time to time of ours, and each and any subsidiary from time to time of a holding company of ours (“Group Company”), will be liable to any of our users for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, neither we nor any of our Group Companies will be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption; 
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and neither we nor any of our Group Companies have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Neither we nor any of our Group Companies will be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Neither we nor any of our Group Companies assume any responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. Neither we nor any of our Group Companies shall be liable for any loss or damage that may arise from your use of them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please email enquiry@smartwater.com

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. 

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please call 0333 320 7797 or email enquiry@smartwater.com

Thank you for visiting our site.

TESTIMONIALS

  • “Our collaboration with SmartWater has enabled us to identify cable theft risks and to respond quickly to emerging trends in order to implement proactive mitigation plans, particularly through tactical deployments. T... Read More »

    Liam Sumpter, Area Director, Network Rail

  • "The after-sale service that SmartWater continues to provide to Thames Water is truly outstanding. As a Security Specialist I have to react very quickly to changing situations and knowing that I can rely on the support... Read More »

    Jon Lorimer, Security Specialist, Thames Water

  • “SmartWater has been central to reducing burglary in the borough of Brent and for building more confidence within our communities. Criminals know about SmartWater and are aware that contact with it will effectively d... Read More »

    Chief Superintendent Matt Gardner, Borough Commander for Brent, Metropolitan Police Service

  • "Theft of metal is a serious crime and has had a devastating effect on a large number of our customers since 2007. From the beginning of the metal theft epidemic, we have been working in close partnership with SmartWat... Read More »

    David Bonehill, Claims and Risk Services Director, Ecclesiastical Insurance Group (EIG)

  • “Police Scotland continues to work alongside our communities and relevant partners to tackle housebreaking and protect people’s homes and belongings from acquisitive criminals. This exciting opportunity with SmartW... Read More »

    Superintendent Matt Richards, Police Scotland

  • "The risk management package that SmartWater has put together for us demonstrates the level of understanding and experience they have of dealing with metal theft. Their team offers a truly holistic crime prevention ser... Read More »

    Bernie Auguste, Head of Security, Openreach (a BT Group Business)

  • “SmartWater has had a big role in cutting down burglaries. Not only does it help make people feel safer, it also gets people thinking about other ways they can protect their homes. It also acts as a powerful deterren... Read More »

    Allan Breeton, Deputy Director, Nottingham Crime and Drugs Partnership

  • “As a charity War Memorials Trust greatly values its partnership with the SmartWater Foundation. It is wonderful to work with another organisation which recognises the importance of protecting the nation’s war memo... Read More »

    Frances Moreton, Director, War Memorial’s Trust

  • "Since introducing SmartWater spray systems in fixed locations and marking all of our mobile devices we’ve received positive feedback from in-store colleagues. We have confidence in SmartWater’s abilities as a det... Read More »

    Sheila Mitchell, Change Advisor, Waitrose Business Protection

  • "Our partnership with SmartWater has proven itself in the courts many times - contributing invaluable forensic evidence and leading to a significant number of criminal convictions. Throughout our working relationship, ... Read More »

    Tim Horsfall, Risk Technology Development Manager, G4S Cash Services UK

  • “It is fantastic to be working with SmartWater to support the communities around the Mutley and Greenbank area in the reduction and prevention of crime. Other police forces have shown that the use of SmartWater kits ... Read More »

    Detective Constable Jamie Gilbert, Devon and Cornwall Police

  • “SmartWater is an excellent way of tracking stolen property. It is practically impossible to remove and ensures that the item can easily be traced back to the original owner and lead the person found in possession of... Read More »

    Inspector Simon Crick, Hackney Police, Metropolitan Police Service

  • “Using SmartWater is a great way of protecting your property and it is a known deterrent for burglars who know that if they get caught handling items marked with it, they are probably going to go to jail. We’ve pur... Read More »

    Councillor Chris Bond, Cabinet Member for Environment and Community Safety, Enfield Council

  • "If criminals know that SmartWater has been used, it makes it much less attractive to them. They know they will be more likely to get caught and it makes it harder for them to sell things they steal.”... Read More »

    Sergeant Fergus Caulfield, Essex Police

  • “All of our equipment has now been forensically marked with SmartWater and signage is on display around the vessels to warn would-be thieves. We are fortunate in that we rarely experience any criminal activity, but w... Read More »

    Rik James, Head of Purchasing, Calecore Ltd

  • “My experience of the SmartWater team has been excellent from start to finish. The fact that their primary focus is being proactive means that you have a real confidence that those reactive instances will be reduced.... Read More »

    John Stevenson, Operations Manager (Residential Accommodation), University of the West of Scotland

  • “Airwave is a company committed to delivering secure and reliable communications to all of Great Britain’s emergency services and public safety agencies. Our Network is a vital tool for the emergency services and m... Read More »

    Stephen Druitt, Operational Security Manager, Airwave Solutions Ltd

  • “We want to get the message across to local people that police forces throughout the UK are now trained to look for SmartWater. Derbyshire Dales residents clearly appreciate that SmartWater can be a very useful tool ... Read More »

    Inspector Bryan Hall, Derbyshire Police

  • "By funding the SmartWater technology and working with the police we have already reduced the number of victims of crime within the local estate." ... Read More »

    Gary Lumb, Community Safety Manager, Wakefield and District Housing

  • “When we started this project with the Huddersfield Crime Prevention Panel and SmartWater, we were confident that it would lead to a reduction in the number of thefts of stone. A 43 per cent reduction in thefts is, h... Read More »

    Mark Wall, Crime reduction officer for Kirklees, West Yorkshire Police

  • "SmartWater has played a crucial role in helping us to develop a layered security strategy. Cable theft can have a massive impact on our business, so the ability to deter thefts was a key factor in our decision to go w... Read More »

    Mark Diffey, Director, MEMS Power Generation

  • “A lot of work has gone into this project and we have definitely seen substantial reductions in the number of reported thefts. Perhaps most telling is that since we started the SmartWater project, my staff and the lo... Read More »

    David Evans, Harbour Master for the River Hamble

  • "Research shows that areas where SmartWater has been introduced have seen dramatic reductions in the number of opportunist thefts and burglaries." ... Read More »

    Inspector Mark Barlow, Newcastle Borough Local Policing Team, Northumbria Police

  • "Burglary can have a huge impact on the lives of victims and SmartWater has proved an innovative way to tackle it.” ... Read More »

    Councillor Sophie Linden, Deputy Mayor of Hackney Council, London Borough of Hackney

  • “SmartWater is a great way for people to protect their belongings and helps us to get your stolen items back to you if they are recovered, which can offer a lot of peace of mind. It is also a useful deterrent against... Read More »

    Sergeant Nick Reason, Derbyshire Police

  • “Thieves know that SmartWater is bad news for them and it brings peace of mind for residents.” ... Read More »

    Ann Sutcliffe, Executive Director for Neighbourhoods, Shropshire Housing Group

  • "The SmartWater technology in our trap houses and cars is so effective that in less than 72 hours from the trap house being broken into, (the offender) was arrested, interviewed, placed before the Courts and pleaded gu... Read More »

    Detective Sergeant Madeline Ryder, Brent Police, Metropolitan Police Service

  • "SmartWater is a unique coding system which has been used by police forces for a number of years to tackle both commercial and domestic burglary. It has proved to be a very effective deterrent to offenders where other ... Read More »

    Rachel Carr, Community Safety Officer, Cambridgeshire Police

View more Testimonials »

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